Courses

143905000-WM-08, Attend to process and technology efficiency management processes in a contact centre environment, NQF Level 5, Credits 16

143905000-WM-08, Attend to process and technology efficiency management processes in a contact centre environment, NQF Level 5, Credits 16

Course categoryWorkplace Modules

143905000-WM-07, Assure quality standards in a contact centre environment, NQF Level 5, Credits 16

143905000-WM-07, Assure quality standards in a contact centre environment, NQF Level 5, Credits 16

Course categoryWorkplace Modules

143905000-WM-06, Attend to customer and supplier relations management processes in a contact centre environment, NQF Level 6, Credits 16

143905000-WM-06, Attend to customer and supplier relations management processes in a contact centre environment, NQF Level 6, Credits 16

Course categoryWorkplace Modules

143905000-WM-05, Attend to personnel management processes in a contact centre environment within the delegated functions of line management, NQF Level 5, Credits 16

143905000-WM-05, Attend to personnel management processes in a contact centre environment within the delegated functions of line management, NQF Level 5, Credits 16

Course categoryWorkplace Modules

143905000-WM-04, Attend to team leadership and first-line discipline for an operational unit in a contact centre at supervisory level, NQF Level 4, Credits 8

143905000-WM-04, Attend to team leadership and first-line discipline for an operational unit in a contact centre at supervisory level, NQF Level 4, Credits 8

Course categoryWorkplace Modules

143905000-WM-03, Attend to operational target- and standard-setting processes in a contact centre environment, NQF Level 5, Credits 13

143905000-WM-03, Attend to operational target- and standard-setting processes in a contact centre environment, NQF Level 5, Credits 13

Course categoryWorkplace Modules

143905000-WM-02, Maintain productive and effective work teams for an operational unit in a contact centre, NQF Level 4, Credits 12

143905000-WM-02, Maintain productive and effective work teams for an operational unit in a contact centre, NQF Level 4, Credits 12

Course categoryWorkplace Modules

143905000-WM-01, Attend to standard financial control procedures in a contact centre environment, NQF Level 6, Credits 10

143905000-WM-01, Attend to standard financial control procedures in a contact centre environment, NQF Level 6, Credits 10

Course categoryWorkplace Modules