Courses
143905000-PM-15, Manage process and technology improvement projects, NQF Level 5, Credits 4
Course categoryPractical Modules
143905000-PM-14, Manage a customer contact process, NQF Level 6, Credits 8
Course categoryPractical Modules
143905000-PM-13, Evaluate MIS reports and ensure system efficiency, NQF Level 5, Credits 6
Course categoryPractical Modules
143905000-PM-12, Assure the output of the service delivery by agents, NQF Level 6, Credits 8
Course categoryPractical Modules
143905000-PM-11, Attend to customer/client/supplier communication, NQF Level 6, Credits 8
Course categoryPractical Modules
143905000-PM-10, Administer supplier service level agreements, NQF Level 6, Credits 6
Course categoryPractical Modules
143905000-PM-09, Attend to performance and training management and control, NQF Level 5, Credits 4
Course categoryPractical Modules
143905000-PM-08, Attend to industrial relations management and control, NQF Level 5, Credits 8
Course categoryPractical Modules
143905000-PM-07, Attend to personnel planning, management and control, NQF Level 5, Credits 8
Course categoryPractical Modules
143905000-PM-05, Manage service level agreements, NQF Level 6, Credits 8
Course categoryPractical Modules
143905000-PM-04, Develop operational plans and manage performance levels, NQF Level 5, Credits 8
Course categoryPractical Modules
143905000-PM-03, Maintain productive and effective work teams, NQF Level 4, Credits 4
Course categoryPractical Modules
143905000-PM-02, Read and interpret financial documents, NQF Level 5, Credits 8
Course categoryPractical Modules